Privacy Policy

Overview

This Privacy Policy clarifies how we collect, use, store and protect your personal information when you browse, place orders and use services on our official website. We attach great importance to user data security and strictly abide by mainstream global privacy protection standards to prevent unauthorized disclosure or misuse of your private information. By accessing and shopping on our site, you acknowledge that you agree to the practices outlined within this policy.

Information We Collect

We collect necessary personal data voluntarily provided by you during checkout and account registration, including your full name, shipping address, contact information and payment-related billing details. Such information is essential to complete order arrangement, product shipment and after-sales follow-up for your purchased hair care oil, hair care sets, styling items and lip makeup goods. When you send inquiries through the Contact Us page, any content and personal details you leave in messages will also be stored for customer service reply.

 Automatically collected browsing data

While visiting our website, basic device and browsing information will be automatically gathered, such as device model, browser type, access time, website access pages and IP address. These anonymous statistics help us analyze website operation status, optimize page layout and upgrade product display experience, without tracking your specific personal identity.

Usage of Collected Information

We utilize your personal information only for the following legitimate purposes:
  • Process your submitted orders, arrange warehouse shipment within 1–3 business days and coordinate global delivery with the standard 6–12 business days shipping cycle;
  • Complete return verification and refund procedures within 5–10 business days under our 60-day return service rules;
  • Respond to your consultation, after-sales requests and feedback submitted via the Contact Us page;
  • Optimize product lineup, website function and customer service according to aggregated consumption data;
  • Send optional service notifications related to order logistics, after-sales progress and brand activity reminders only with your consent.
Your personal data will never be sold, leased or traded to any irrelevant third-party merchants for commercial marketing without your explicit authorization.

Information Storage & Security Protection

All user personal data is stored on encrypted secure servers with multi-layer technical protection measures, including data encryption, access authority restriction and regular system security inspection. We limit internal employee access to private information only to relevant customer service and logistics staff who need such data to fulfill order and after-sale obligations. Once the information no longer needs to be retained for transaction and after-sales records, we will securely delete or anonymize the related data.

Third-party Service Sharing

We may share necessary shipping address and order information with qualified logistics service providers solely for completing parcel transportation. Payment processing data is handled by authorized payment service suppliers, who are independently bound by their own privacy management rules. All cooperating third parties are required to sign confidentiality agreements to guarantee your information safety.

Your Personal Rights

You reserve the right to check, revise or request deletion of your personal information saved on our system at any time. If you intend to exercise above rights or raise doubts about our information processing rules, please get in touch with our team through the Contact Us page where our official contact mailbox is posted. Our customer service team will process your request as soon as possible.

Policy Revision Notice

We reserve the right to update this Privacy Policy irregularly to match service adjustment and industry standard changes. Updated content will be published directly on this page of our website, and continued use of our site services after revisions take effect counts as your acceptance of the updated clauses.