Customer Service Policy

All confirmed orders will be arranged for shipment within 1 to 3 business days after successful payment verification. We implement a unified global delivery schedule, with standard transit time ranging from 6 to 12 business days for all destinations worldwide. No expedited delivery option is available at present.

All items listed on our website qualify for complimentary free shipping. There are no extra shipping fees, handling surcharges or hidden delivery costs added to any order, and all commodity prices are denominated in United States Dollar for uniform checkout settlement.

We support a 60-day free return service applicable to all purchased goods. Customers may initiate return requests within 60 days upon receipt of parcels for reasons including unsatisfactory product experience, defective items or inconsistent product condition against online description.

Before sending back products, customers need to submit return applications following the guidance on our website. Items being returned should remain in original unused condition with intact original packaging as required for inspection.

Once our warehouse receives and completes inspection of returned merchandise, the refund process will be finalized within 5 to 10 business days. The corresponding fund will be returned to the original payment account used during checkout.

Refund amount is calculated based on the actual paid amount of purchased products. Any issues regarding refund progress can be checked or consulted via our official contact channel.

All product pricing and checkout transactions across the site are settled in USD exclusively. No other currency options are supported for order payment. The displayed price on each product page is the final payable amount with shipping cost already included due to our full free-shipping policy.

For questions about order status, shipping progress, return application, refund issues or product information, please submit your inquiries via our dedicated Contact Us page. Official contact mailbox and relevant contact details are all posted on the Contact Us page, and our professional customer support team will respond and assist with your concerns promptly.

If customers receive damaged parcels or incorrect items upon delivery, kindly submit relevant proof information via the Contact Us page within a reasonable period after receipt. Our customer service team will review the submission and provide proper solutions in accordance with our existing service specifications.